Shipping Policy
We offer free UPS Priority Shipping on all orders to the lower 48 states within the U.S. (excluding Alaska and Hawaii).
Order processing time
We usually process orders within 1-2 business days (no shipments on weekends and holidays).
There may be slight delays during peak hours, thank you for your patience!
Estimated delivery time
Most customers receive their orders within 2-7 business days. The specific time depends on the destination and logistics situation.
You can check the logistics progress in real time through the UPS tracking number.
If your shipment is seriously delayed, we will proactively notify you by email.
Important Notes
Delivery range
1. We offer free shipping on all orders within the continental United States (excluding Alaska and Hawaii).
2. For international orders, please contact customer service to confirm feasibility and shipping costs.
Packaging and Inspection
1. We make all urns shockproof and mark them with a 'fragile' logo.
2. It is recommended to check the product on the spot when signing for it. If there is any damage, please take a photo and contact customer service immediately.
Pre-order products
If the product page is marked as "Pre-order", it will be shipped on the indicated date and you will receive a logistics notification at that time.
Thank you for your trust and support! If you have any questions, please contact: support@perfectails.com