Frequently Asked Questions
All About Our Special Urns
What size pet is your urn suitable for?
Our urns are designed in a standard size.It has enough space inside to hold approximately 4.4 to 5.5 pounds (2 to 2.5 kilograms) of ashes, suitable for most small to medium-sized pets, and even some larger ones.
Are the urns available in different animal shapes?
We currently offer two beautiful sculptural designs: Dog and Cat. Each urn is crafted to honor the unique spirit of your beloved companion.
What materials are the urns made from?
Each urn is made with hand-sculpted ceramic and a durable stainless steel base, combining artistic beauty with secure ash storage.
Is the urn securely sealed?
Yes. Your pet’s ashes are securely stored inside the stainless steel base of the urn. The base features a screw-on design for a tight closure, and we also reinforce it with high-strength adhesive for added protection. This dual-sealing system ensures the ashes remain safely preserved over time.
Do your pet urns have any odor?
Our pet urns are crafted with premium materials that meet strict safety standards. You may notice a faint, temporary scent when first unpacking - this is simply due to the natural manufacturing process of high-quality composite materials and ensures long-lasting durability. Rest assured, any minimal initial odor dissipates quickly and poses no health concerns, as all our products undergo rigorous testing to guarantee safety and quality for your peace of mind. We use only environmentally-friendly adhesives and finishes that comply with international safety regulations.
Sending Your Urn Home
Do you ship internationally? How long does shipping take?
Yes, we ship to most countries worldwide. You can see shipping options and rates at checkout. And orders are typically processed within 1–3 business days. Delivery times vary by region:
U.S. domestic shipping: 3–7 business days
International shipping: 7–14 business days
Easy Peasy Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Oops! What If...
Can I return or exchange a product?
Yes. If your urn arrives damaged or defective, please contact us within 14 days of delivery. As our urns are memorial products, returns for change of mind are not accepted.
Can I change or cancel my order?
If your order hasn't shipped yet, we may be able to update or cancel it. Please contact us as soon as possible.
What if my urn arrives damaged or broken?
If the product is damaged or has any quality issues, please contact us immediately — we will replace or refund it at no cost to you, and cover all return shipping fees.If the product is unused, unopened, and resellable, we accept returns within 90 days for personal reasons. In this case, return shipping is at your expense.Please note: Used items cannot be returned or exchanged.