Return and Refund Policy
Thank you for choosing Perfectails pet memorial products. We understand that every order carries your love and memories for your beloved pet, which is why we offer a 90-day return policy to ensure your complete satisfaction. Below is our clear and hassle-free return and refund policy, designed with your needs in mind. Our customer service team is always ready to assist you.
90-Day Return Window for Pet Memorial Products
We want you to have enough time to inspect your item, so we offer a 90-day return window. You have three months from the date of delivery to decide whether to keep the product.
Pet Memorial Return Conditions: Quality & Personal Reasons
We aim to meet every customer's needs while also asking for your understanding:
1、 Product Quality Issues:
- If your pet memorial item arrives damaged or defective, please contact us immediately via email or online chat.
- Our team will guide you on submitting photos for documentation and arrange a free return or exchange.
- Tip: Clear photos help us resolve your issue faster!
2、 Non-Quality Related Returns:
- If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
- If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3、 Important Notes:
- Personalized pet memorials (e.g., engraved products) cannot be returned unless defective.
- For defective custom items, we will make it right!
Easy 4-Step Return Process for Pet Memorials
To make returns easy for you, we've streamlined the process:
1、 Contact Us:
- Reach out via: Email: support@perfectails.com
- Our friendly team will gladly assist you.
2、 Get Approval:
- We promise to respond within 24 hours.
- You'll receive a confirmation email with detailed return instructions.
3、 Ship Your Return:
- Please use the original packaging or similar sturdy materials.
- Return Address: 12300 Riverside Drive, Eastvale, California 91752
- Tip: Don't forget to include your order number and contact info inside the package!
4、 Receive Your Refund:
- Our quality team will inspect returns within 48 hours of receipt.
- Refunds will be issued to your original payment method within 3-5 business days after approval.
- Note: Banks may take 2-3 additional days to process the refund.
Special Notes for Pet Memorial Returns
- Every returned item is carefully inspected because we value your experience.
- We welcome your feedback to improve our packaging and return process.
- For environmental reasons, we recommend keeping original packaging for 90 days.
Need Help? Contact Perfectails Support
We understand questions may arise:
- Shipping delayed? Contact us for updates.
- Questions about your refund amount? Our team will explain.
- Need urgent processing? Ask for "Priority Handling."
Contact us anytime:
Helpful Tips
For the best experience:
- Inspect items upon delivery
- Contact us early if you need to return
- Keep all packaging materials for 90 days
Thank you for trusting Perfectails. We don't just sell products - we provide caring after-sales service. We look forward to continuing to serve you and your beloved pets!