Shipping & Refund Policy
Shipping Policy
We offer free UPS & FedEx Priority shipping on all orders to the lower 48 states within the U.S. (excluding Alaska and Hawaii).
Shipping to Australia is available for a flat shipping fee of $35 USD.
Order processing time
We usually process orders within 1-2 business days (no shipments on weekends and holidays).
Estimated delivery time
Most customers receive their orders within 2–8 business days. For customers in Australia, delivery usually takes 10–15 business days.
The specific time depends on the destination and logistics situation. You can check the logistics progress in real time through the UPS & Fedex tracking number.
Refund Policy
Our quality team will inspect returns within 48 hours of receipt.
Refunds will be issued to your original payment method within 3-5 business days after approval.
Please note: Banks may take 2–3 additional business days to process the refund.
Return Policy
90-Day Return Window for Pet Memorial Products
You have three months from the date of delivery to decide whether to keep the product.
Pet Memorial Return Conditions: Quality & Personal Reasons
If your pet memorial item arrives damaged or defective, we will arrange a free return or exchange.
If you need to return an item for personal reasons (e.g., wrong size), we will gladly assist you. Please note that return shipping costs are the responsibility of the customer.